What features do I have?

Your input is vital to us, @Dallas127, and seeing your concerns resolved is a priority. We want you to enjoy your OnStar services as a new member. Please try using an alternate web browser and clearing your cache along with your web history. From there, attempt again to link your account online by taking the actions listed below.

Please visit: experience.gm.com
1st. Log Into the Website
a. Sign into the website (MyAccount) using a desktop or mobile device.
b. Once signed in:
Tap the Profile icon

Select Account or Account Overview.
If signed in on app: Tap Anchor Menu > Account

2. Select Add or Add Vehicle

3. Select 'Vehicle', then select 'Continue'.
You can search for your vehicle using one of the following options:
Account Number
Email or Phone Number
VIN

4. Account Linking Verification
a. Select Contact Method
b. Enter OTP 
c. Confirm Vehicle and Plan
Choose preferred phone number or email to receive One-Time Passcode (OTP).
Phone is recommended (faster & more reliable)

Tap Send Again if not received.
You have 3 attempts to enter the correct code before being locked out for 1 hour.
If the code is not received or isn’t working: Tap Switch Contact Method and try another option.

5. Confirmation
You will receive a confirmation message and a follow-up email confirming success.
Sign out and sign back into the mobile app using your preferred login email and password.
Please accept the terms and conditions that were sent to your email to avoid disconnection of the service.

If you take these steps and you are unable to reach a resolution, please push the blue OnStar button in your vehicle, or send us a private message at OnStar_Support for further investigation. Simply select the envelope icon at the top right of your screen to do so.