Waiting for Refund

On June 17, 24, I contacted Onstar because I noticed several transactions on the bank statement for $29. 83. A payment was taken July 7th and July 17th for the same amounts. My Onstar services had expired March of 2023, therefore I was confused as to why Onstar was still taking money from my account.

Upon contacting Onstar the representative looked into my account and verified that services had ended March of 2023. However, I was still being charged for active services even though they had expired. She stated she was able to refund me for 3 months $89. 49) and those funds would be refund to my account within 3-5 business days. For the remaining 13 months, she stated she had to open a case and within the next 30 days I would receive a refund for the remaining $387. 79.  July 2, 2024 I received a email from OnStar stating they had reviewed my account and have determined I did not qualify for any refund beyond what had been previously provided to me ($89.49). 

On July 3, 24, I sent a letter to OnStar Subscriber Advocate Team (PO Box 1027 Warren, MI 48090) and included email confirmation that my services expired March of 2023 and included bank statements of Onstar transactions being withdrawn from my account monthly from April of 2023-June of 2024. I called today July 19, 24 and was told my case was closed and no further actions were taking placing. The representative pretty much told me I was not going to be refunded despite the fact I have proof my services had expired March of 2023 and funds were still being taken from my account. 

This is absolutely crazy and unacceptable. This is called fraud and I am willing to seek legal actions if necessary, if OnStar refused to correct this matter and refund me what I am owed. Has anyone else experienced this?