Forum Discussion
VIU - OnStar System Error code
Thank you for bringing these hardware concerns to our attention. Please know, a red LED light near your OnStar hardware may mean a visit to your dealership is required. If you haven't already, you can push your blue OnStar button to run an On-Demand Vehicle Diagnostic. A live Advisor will be more than happy to assist. If you have any additional questions or concerns after speaking with them, our team here is only an email away at socialmedia@gm.com. Be sure to include ATTN: OnStar Community/SLW in the subject headline.
We understand how this situation with your OnStar system has been frustrating and can recognize the inconvenience this has caused. Please know, if you currently have an open case with our internal Technical Team, we recommend staying in close contact with them. They will be in the best position to assist as they have the tools and resources to dig deeper into this concern. If you do not have an open case with the Technical Team, we would like to take the time to learn more and assist as best we can. To do so, kindly send us an email to socialmedia@gm.com with ATTN: OnStar Community/Littleturkeytom in the subject headline.