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Syntagma's avatar
Syntagma
New Contributor
7 months ago

Vehicle status not updating

I have a 2024 Chevrolet Trailblazer I purchased new one month ago. The MyChevrolet app worked fine for a few weeks, but it has not updated fuel level, mileage, or DTE in over a week. I don't know abo...
Advisor_Jack's avatar
Advisor_Jack
Moderator
7 months ago

We appreciate you bringing these concerns with the Vehicle Status features for your 2024 Chevrolet Trailblazer not updating within the app, Bill. Our team recognizes how important this information is to your OnStar and Chevrolet experience and can understand your desire to have this trouble resolved as quickly as possible. It would be our pleasure to learn more about this concern to better assess how we may best assist you. Additionally, our team does have one more troubleshooting step that we'd like you to attempt. We've listed the instructions below. If you should continue to encounter similar troubles, please send us a private message with these details to continue with our best assistance. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. We'll be on the lookout for your response. 

 

Clear Device Cache

  • iOS: Settings > General > iPhone Storage > Select the mobile app > Offload App > then tap Delete App on the same page > Open App Store > Search the mobile App > tap Get and install
  • Syntagma's avatar
    Syntagma
    New Contributor
    7 months ago

    I followed these steps and nothing has changed.

    • Advisor_Jack's avatar
      Advisor_Jack
      Moderator
      7 months ago

      Our team thanks you for your prompt follow up with the results of these troubleshooting steps, @Syntagma. We regret to hear that this step did not aid in resolving these difficulties on your end. As a loyal OnStar Member, your satisfaction is of the utmost importance to us. Our team would like to learn more about this situation to better assess how we may best be able to assist you. At your convenience, please send us a private message with your contact information, as well as your OnStar account number and/or VIN. To best reach us, you only need to select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. We'll be watching for your response. 

      By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement