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almascar's avatar
almascar
New Contributor
12 months ago

upgraded my account but cannot load on phone

Last night we upgraded to the full package but when we try to use the app on our phones, it shows the home page but has a mgs that says "failed to upgrade please try again later"  which we tried this morning and still does not load

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  • Advisor_Erin's avatar
    Advisor_Erin
    Moderator
    12 months ago
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    Thanks for bringing this to our attention. First, we suggest that you uninstall/reinstall the app from your device. If you continue having difficulties after this, please send us an email to socialmedia@gm.com with "ATTN: OS Community/almascar" in the subject line and we'll be happy to discuss this further. 

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upgraded my account but cannot load on phone","moderationData":{"__ref":"ModerationData:moderation_data:2040"},"body":"

Thanks for bringing this to our attention. First, we suggest that you uninstall/reinstall the app from your device. If you continue having difficulties after this, please send us an email to socialmedia@gm.com with \"ATTN: OS Community/almascar\" in the subject line and we'll be happy to discuss this further. 

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Thanks for bringing this to our attention. First, we suggest that you uninstall/reinstall the app from your device. If you continue having difficulties after this, please send us an email to socialmedia@gm.com with \"ATTN: OS Community/almascar\" in the subject line and we'll be happy to discuss this further. 

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