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New Contributor

2 months ago

Updates failed

GM pushed an update to my 22 GMC Sierra, it failed. Shutting down my radio, info center, trailering assist. Dealer has diagnosed it as a telematics module issue, but waiting on a module has irritated me again. Now being ghosted by the regional rep is adding to the issue. What can be done to get the module on site??

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Our team appreciates you bringing these concerns with the OnStar hardware in your 2022 GMC Sierra to our attention, @Gliderocker. We recognize how frustrating it can be to go without access to these features which you love and depend on for an unspecified amount of time due to delays. OnStar wants a better experience for our members. We'd like to learn a bit more about your situation so that we may assess how our team can best assist you. At your convenience, please send us a private message with your full contact information, VIN, the current mileage, and the name of your participating dealership to proceed with this support. To send us a message, you only need to select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. Our team hopes to hear from you soon and will be keeping an eye on our inbox for your response. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement

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