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Gliderocker
New Contributor
21 days ago

Updates failed

GM pushed an update to my 22 GMC Sierra, it failed. Shutting down my radio, info center, trailering assist. Dealer has diagnosed it as a telematics module issue, but waiting on a module has irritated me again. Now being ghosted by the regional rep is adding to the issue. What can be done to get the module on site??

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  • Advisor_Jack's avatar
    Advisor_Jack
    Moderator
    20 days ago

    Our team appreciates you bringing these concerns with the OnStar hardware in your 2022 GMC Sierra to our attention, @Gliderocker. We recognize how frustrating it can be to go without access to these features which you love and depend on for an unspecified amount of time due to delays. OnStar wants a better experience for our members. We'd like to learn a bit more about your situation so that we may assess how our team can best assist you. At your convenience, please send us a private message with your full contact information, VIN, the current mileage, and the name of your participating dealership to proceed with this support. To send us a message, you only need to select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. Our team hopes to hear from you soon and will be keeping an eye on our inbox for your response. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement

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Our team appreciates you bringing these concerns with the OnStar hardware in your 2022 GMC Sierra to our attention, @Gliderocker. We recognize how frustrating it can be to go without access to these features which you love and depend on for an unspecified amount of time due to delays. OnStar wants a better experience for our members. We'd like to learn a bit more about your situation so that we may assess how our team can best assist you. At your convenience, please send us a private message with your full contact information, VIN, the current mileage, and the name of your participating dealership to proceed with this support. To send us a message, you only need to select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. Our team hopes to hear from you soon and will be keeping an eye on our inbox for your response. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement

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