Forum Discussion
Telematic module is out
Apparently I have the same issue on my 2025 Buick Enclave. Purchased in December 2024 so at least it should still covered. I’d be interested in seeing how many occurrences of this. It’s taken over a week to get into the service department. You don’t really know how much you will miss something until it’s gone.
I am having the same issue with my 2025 Buick as well. We had issues with it the first week we bought it, and 9 months later I'm being told the on star module is broken and draining the battery to the point the car will no longer start.
I hate to hear this. Unfortunately, the module is trash and should be a recall with upgraded components. I finally was able to have my new module installed two months ago. After, the installation, I was told to push the blue button to reactivate it. I drove my truck down the road about a mile to get fuel. While I was filling up I tried calling. After pushing the blue onstar button the functions responded like it was supposed to. It started ringing and ringing and after about a minute it stopped ringing and said try again. I didn’t think much about it because all my functions stayed working on my dash etc. about a week later I had a check engine light come on and I tried calling onstar to get a diagnostic report, again no answer. I then tried calling SOS, no answer. After a few minutes I received a call back from onstar asking if anyone was hurt etc. I explain that no one answered and continued to explain what issues I was having. After sitting on hold for 5 mins the gentleman returned and said everything was working fine on there end. Being frustrated I hung up and call my dealership back. Again, I had to take my truck back in. Come to find out the new module they installed was bad. Now, I’m waiting for a new one to come in. Supposedly, the modules are on back order. Humm I wonder why? Maybe, because they are junk and have tens of thousands to replace. I wish you luck.
We realize how frustrating it can be to experiencing ongoing concerns with your OnStar module, Chad. You did the right thing by bringing this to the attention of your dealership, and our team is always here should you like an added layer of support. If you have any questions or if we can offer assistance in partnership with your dealer throughout this process, please send us more details to OnStar_Support in a private message. Just select the envelope at the top right of your screen to get started.
This isn't the experience we wish for you to have with your new Buick, Jennifer. We realize that first impressions are important, and we truly regret that you are still facing concerns with your OnStar hardware and vehicle battery after 9 months. If you would like our support alongside your dealership to work towards a resolution and explore all of your options, please do not hesitate to send a private message to OnStar_Support with more details. Just select the envelope icon at the top right of your screen to get started.