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Jojo2273's avatar
Jojo2273
New Contributor II
5 months ago

Telematic module is out

I recently bought a 2023 GMC acadia slt, we bought this one because it came with 3 years of onstar and wifi. Not the only reason we purchased this one, but it was a major factor. Anyway we have had t...
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Advisor_Jack
Moderator
5 months ago
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We regret to hear that you've encountered such difficulties attempting to take advantage of our amazing OnStar services in your new 2023 GMC Acadia SLT. This is not the kind of new ownership experience we hope to provide for you. Our team would like to look into this further and see if we may be of additional assistance with any necessary repairs. If you would like to move forward with this support, please send us an email at socialmedia@gm.com, with, "ATTN:OS Community/Jojo2273." in the subject line so we can easily locate your message. Our team wants to make sure that you get to enjoy the services that come installed in your GMC. We'll be sure to keep an eye on our inbox for your message. 

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II","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:26930":{"__typename":"User","id":"user:26930","uid":26930,"login":"Jojo2273","deleted":false,"avatar":{"__typename":"UserAvatar","url":null},"rank":{"__ref":"Rank:rank:19"},"email":"","messagesCount":5,"biography":null,"topicsCount":2,"kudosReceivedCount":17,"kudosGivenCount":3,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-12-08T09:40:42.439-08:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"followersCount":null,"solutionsCount":0,"ssoId":null,"entityType":"USER","eventPath":"community:hvjin24938/user:26930"},"ForumTopicMessage:message:3527":{"__typename":"ForumTopicMessage","uid":3527,"subject":"Telematic module is out","id":"message:3527","revisionNum":1,"repliesCount":1,"author":{"__ref":"User:user:26930"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:OnStar_Support"},"conversation":{"__ref":"Conversation:conversation:3527"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:3527"},"body@stripHtml({\"truncateLength\":200})":" I recently bought a 2023 GMC acadia slt, we bought this one because it came with 3 years of onstar and wifi. Not the only reason we purchased this one, but it was a major factor. Anyway we have had t...","body@stringLength":"1078","rawBody":"

I recently bought a 2023 GMC acadia slt, we bought this one because it came with 3 years of onstar and wifi. Not the only reason we purchased this one, but it was a major factor. Anyway we have had this vehicle since 3 days before Thanksgiving. And the telematic module is out and we can't use any of the features, even the sos doesn't work. It seems as if this is a common malfunction so why hasn't it been recalled? Why should we have to pay to fix something on a year old vehicle? My mistake was not buying it from a gm dealer so I am basically SOL. I want my onstar, my navigation and the wifi i was promised when I bought a 30000 thousand dollar vehicle that these features were included. If the part isn't available how are we to fix it? When are they expected to be in stock? Why isn't this covered longer than the 36000 mile warranty? If someone's vehicle has over that on it. It shouldn't be our responsibility to pay to fix something on a new vehicle that apparently is faulty with how many complaints I have found about the module and onstar not working. 

","kudosSumWeight":1,"postTime":"2024-12-08T09:52:41.962-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:3527_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1331},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

I recently bought a 2023 GMC acadia slt, we bought this one because it came with 3 years of onstar and wifi. Not the only reason we purchased this one, but it was a major factor. Anyway we have had this vehicle since 3 days before Thanksgiving. And the telematic module is out and we can't use any of the features, even the sos doesn't work. It seems as if this is a common malfunction so why hasn't it been recalled? Why should we have to pay to fix something on a year old vehicle? My mistake was not buying it from a gm dealer so I am basically SOL. I want my onstar, my navigation and the wifi i was promised when I bought a 30000 thousand dollar vehicle that these features were included. If the part isn't available how are we to fix it? When are they expected to be in stock? Why isn't this covered longer than the 36000 mile warranty? If someone's vehicle has over that on it. It shouldn't be our responsibility to pay to fix something on a new vehicle that apparently is faulty with how many complaints I have found about the module and onstar not working. 

"},"Conversation:conversation:3527":{"__typename":"Conversation","id":"conversation:3527","solved":false,"topic":{"__ref":"ForumTopicMessage:message:3527"},"lastPostingActivityTime":"2024-12-10T07:42:15.858-08:00","lastPostTime":"2024-12-10T07:42:15.858-08:00","unreadReplyCount":1,"isSubscribed":false},"ModerationData:moderation_data:3527":{"__typename":"ModerationData","id":"moderation_data:3527","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:3527_1":{"__typename":"Revision","id":"revision:3527_1","lastEditTime":"2024-12-08T09:52:41.962-08:00"},"ForumReplyMessage:message:3539":{"__typename":"ForumReplyMessage","id":"message:3539","conversation":{"__ref":"Conversation:conversation:3527"},"author":{"__ref":"User:user:25295"},"revisionNum":1,"uid":3539,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:OnStar_Support"},"subject":"Re: Telematic module is out","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:3539"},"parent":{"__ref":"ForumTopicMessage:message:3527"},"body":"

We regret to hear that you've encountered such difficulties attempting to take advantage of our amazing OnStar services in your new 2023 GMC Acadia SLT. This is not the kind of new ownership experience we hope to provide for you. Our team would like to look into this further and see if we may be of additional assistance with any necessary repairs. If you would like to move forward with this support, please send us an email at socialmedia@gm.com, with, \"ATTN:OS Community/Jojo2273.\" in the subject line so we can easily locate your message. Our team wants to make sure that you get to enjoy the services that come installed in your GMC. We'll be sure to keep an eye on our inbox for your message. 

","body@stringLength":"712","rawBody":"

We regret to hear that you've encountered such difficulties attempting to take advantage of our amazing OnStar services in your new 2023 GMC Acadia SLT. This is not the kind of new ownership experience we hope to provide for you. Our team would like to look into this further and see if we may be of additional assistance with any necessary repairs. If you would like to move forward with this support, please send us an email at socialmedia@gm.com, with, \"ATTN:OS Community/Jojo2273.\" in the subject line so we can easily locate your message. Our team wants to make sure that you get to enjoy the services that come installed in your GMC. We'll be sure to keep an eye on our inbox for your message. 

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