Forum Discussion
Telematic Control Module needs replacement, but backordered with no ETA?! UNACCEPTABLE
I just got a new 2025 Chevy Tahoe and the whole reason I got it was for the back screen entertainment system. It’s not working and they don’t have an ETA and they won’t do anything about it. What if I have it so long and I don’t get it and I’m out of my warranty. It just seems unfair. They should give me a vehicle that works. He didn’t even take it off the lot and it was broken.
We understand how frustrating this concern with your telematic module on your new Tahoe is, Amber. That is not the experience we want for our customers. While we are unable to expediate part delivery, our team would be glad to connect with your dealership team and learn more about this concern for you. Please send us a private message, so we can look into this further. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Ahmed to get connected directly to me.
I am having the same problems and am unable to use the features that I bought the car for. I am also interested in a class action lawsuit if a gmc and onstar refuses to address this problem.
Our team would like to learn more about the issues you’re experiencing. Please send us a private message to OnStar_Support so we can investigate further. Just tap the envelope icon at the top right of your screen to get started.