Forum Discussion
Telematic Control Module Failure - No "Get Well Plan" from GM Corp and the CEO of GM, Mary Barra.
So Hannah you mentioned in your message, "To proceed, please send us a private message with your full contact information, VIN, current mileage, and involved GMC dealer. You can do this by selecting the envelope icon at the top right of your screen. We will keep an eye out for your outreach." I see that the above statement has been given to quite a few disappointed and frustrated customers of GM products with this TCM issue, but not in one message I have read from an Advisor does the Advisor provide an address of the office or person we are to send the requested information. Well if the TCM was partially operational, GM could pull that information from OnStar.
Your feedback is heard and your comments are something we take very seriously. Our goal is to see you and all of our customers satisfied and confident when behind the wheel. We are part of GM's Social Care Team, and we work alongside Mary to address customer inquiries and concerns, assisting to the best of our abilities as an added layer of support alongside the trained technicians of our certified dealerships. To discuss your situation further and connect directly with a live advisor to explore opportunities for assistance surrounding your Acadia, please send us a private message with more details at your convenience. We will be on the lookout.