Forum Discussion
Telematic Control Module Failure - No "Get Well Plan" from GM Corp and the CEO of GM, Mary Barra.
The satisfaction of our loyal Members is very important to us, and our team can certainly understand your present dissatisfaction over being without the critical OnStar services that you depend on for unknown period of time. One of our top priorities is to get parts flowing to dealerships and we would like the opportunity to learn more about your Acadia's concerns. That said, we would like the opportunity to provide you with an additional layer of support throughout this process alongside your GMC dealer. To proceed, please send us a private message with your full contact information, VIN, current mileage, and involved GMC dealer. You can do this by selecting the envelope icon at the top right of your screen. We will keep an eye out for your outreach. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.
Thank you for the response, but are you kidding me? Important to your loyal members? Understand our present dissatisfaction? Are you kidding me? How can you post such a response? So did you recently buy a GM vehicle that is plagued with these issues? Are you making payments on a vehicle less than a year old where certain premium features and options are totally "NON FUNCTIONAL" ? Is GM going to compensate me for this inconvenience by not having the full functionality of the OnStar features to include GPS and my Infotainment system? Will GM also compensate me for my lost time and wages at work for bringing in my vehicle into a dealership due to a recall notice which couldn't even be repaired or corrected? Until I get a personal call or personal letter from the senior leadership at the GM Corporation, your responses are nothing more than corporate lip service.