Reports

Thank you for bringing your concerns to our attention, @1125. We recognize the frustration that not receiving your vehicle diagnostic report could generate. As an initial troubleshooting step, we recommend uninstalling your app entirely from your device and reinstalling. This will ensure you have the most updated version for performance. If you still have concerns after doing this, we'd be glad to learn more about the situation and investigate any potential for ways we may help. To start, send us a private message to OnStar_Support with more details. Be sure to include your contact information (Full name, phone, email), your VIN, current mileage and your OnStar account number. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.