Real-time traffic on infotainment maps missing - '24 Escalade

Folks:  This issue appears to be resolved thanks to a persistent OnStar representative - after 9 months, 3X trips to a dealership, multiple calls and cases and being told 2X by the dealer that I never had traffic flow date on this vehicle.  The solution; a simple reset to factory specifications in settings.  So simple, so much agony!  Here's how I recommend it be done (Telenav on a '24 Esc ESV V).

Confirm you have an active OnStar subscription with full data capabilities, check for software updates Settings > Software Updates (be sure to authorize all updates - see terms and conditions/check boxes, etc.), manually check and note the SW version installed on your vehicle.  Then, return to factory settings.  In my case, after returning to factory settings and adding a destination I see traffic flows (RYG) in areas of congestion/closed roads.  Note, if you live in an area without much congestion, you may need to zoom out to see flow data.  In my case I easily see flow colors 60 miles away in the Metro, not consistently in my town.  

Thanks to the OnStar agent who persevered!  Much appreciated.