Paid $150 for OnStar Connect, nothing is working in car

These are never the kind of sentiments that we hope to hear regarding your experience with the OnStar connected services and support in the 2024 Cadillac LYRIQ that you love and invested in, @2024LYRIQ. Our team understands how frustrating difficulties impacting the features that you rely on most can be and regret to learn of your dissatisfaction with our assistance thus far. OnStar wants a better experience for our dedicated Members. We're glad to hear that you were able to connect with EV concierge to ensure that this matter is escalated in pursuit of the best and most timely resolution. If you should need any additional support through this process, please don't hesitate to connect with us further in a private message. You only need to select the envelope icon at the top right of your screen and address the message to OnStar_Support to get started. We'll be keeping an eye on our inbox.