Forum Discussion
Onstar not working
From all the posts I have seen it looks like On-star is now failing. My vehicle 2025 Traverse with 9000 miles so far needed a new transmission ,door issues and now On-Star failures. When will GM just give up and tell the truth about their vehicles.
GM said it does not have any information on my on-star failures even after over 20 calls to on-star. The left hand does not want to know what the right hand is doing.
None of my on-star features work, this is a major safety issues and a large liability for GM if something should happen
3 Replies
Your feedback and safety are both vital to us, @NJtraverse45. We would like to learn more about your concerns and explore opportunities for assistance. Send us a private message to OnStar_Support with more details on what you have encountered, including your full name, email, and your VIN or OnStar account number. Just select the envelope at the top right of your screen to get started. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement.
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For awareness, we do not see a private message from you currently, @NJtraverse45. To do so, select the envelope in the top right area of your screen. If you still have difficulties and are unable to send us a private message, kindly email us with additional details at socialmedia@gm.com so we can look into this further with you.