MyCadillac unable to load charge management information

We know how frustrating it can be when apps are not working like they should be. Our team would be glad to connect and look into this for you. As an initial troubleshooting step, we recommend uninstalling then reinstalling the app. If that does not resolve your concern, please send us a private message to OnStar_Support by selecting the envelope at the top right of the page. Please include your full name along with either your OnStar account number or your VIN. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.