Forum Discussion

moorthy1217's avatar
moorthy1217
New Contributor II
5 months ago

OnStar Not working - 2025 Chevy Equinox EV

My OnStar failed 3 days ago. Took the car to dealership today and they said they need to order the replacement module and it is backordered. Very disappointed that this new car with less than 10K mil...
onstar telematics module
mwilliams815's avatar
mwilliams815
New Contributor
4 months ago

I have had issues with my Onstar for months.  First time I took it to the dealership in August they gaslighted me trying to say nothing was wrong.  I have been paying for and not being able to use the WIFI for months.  Now the app doesn't communicate with my 2025 Chevrolet Equinox so I ant use any of the commands so I took back to dealership for them to have it the entire to tell me it needs a new module and its on backorder with no timeframe of being able to get it in to be repaired.  I did call Onstar immediately to suspend my service I am not paying for something that doesn't work, and they were kind enough to refund me 3 months of service which I appreciate.  My main concern is all the safety features of Onstar not working makes me a little leery of driving the vehicle. 

Bpaddon1's avatar
Bpaddon1
New Contributor
1 month ago

We feel the same way.

  • Advisor_Sara's avatar
    Advisor_Sara
    Moderator
    1 month ago

    This is not the experience we wish for you to have. If you would like an additional layer of assistance through the repair process for your vehicle alongside your dealership, feel free to send a private message to OnStar_Support with more details. Just select the envelope icon at the top right of your screen to get started.