Forum Discussion
OnStar Not working - 2025 Chevy Equinox EV
Thank you for bringing this concern with your beloved 2025 Chevrolet Equinox EV's OnStar hardware to our attention, @moorthy1217. We certainly understand how frustrating it can be to encounter such trouble without a clear path towards a resolution. This is not the experience which we hope to provide for our loyal Members. It would be our pleasure to learn more about the situation to ensure that all avenues for support are thoroughly explored. When you have a moment, please send us a private message with your full name and contact information, VIN, the current mileage, and the name of your participating GM dealership to OnStar_Support. To send this message, you only need to click the envelope icon at the top right of your screen. Our team will be keeping an eye on our inbox and looks forward to hearing from you again soon. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement.
Hello Advisor
I received my pre owned Equinox EV 2025 on Friday, March 20th. I was excited about the vehicle until I attempted to navigate and the vehicle would not pinpoint my location. I attempted to use the OnStar call button as it was green. This did not work. I call OnStar on my cell phone and I was told the vehicle was still registered under the previous owner. She updated the information and we conducted a reset where I turn the vehicle off exit it and Locked it. She indicated it would be about 2 mins to sending a signal. unfortunately this did not work as it did not work still despite the green indicator on the OnStar button and I still have no navigation capabilities. I need direction as I have 7 days in which I can return the vehicle. I am disappointed as I have been. following and reading about the EV's built by GM for some time now. I know nothing is perfect however the expectation is a basic function of navigation and pinpointing would be working. Please advise
Our team hopes to bring that same excitement back, Jay. We would like to look into this further to get your navigation working and account details sorted out. Please send a private message to OnStar_Support to proceed with assistance. Our will keep a watchful eye on our inbox.
