Forum Discussion
Onstar Module
Hi I’ve purchased a Chevy Equinox LT in March. I’ve been very happy with it until last week(11/20/25). I was trying to start my car on app and was getting an error saying it can’t connect. I made an appointment to coming in. Before was able to get there my car wouldn’t start. I had the car towed to dealer Middletown NJ. They said I need a new Onstar module and it on back order with no ETA.
1 Reply
Our team understands how frustrating it can be when important vehicle features like Remote Commands are not operating as they should be, and even more concerning when your vehicle will not start. We would be glad to connect with you and your dealership to offer additional support. Please send us a private message to OnStar_Support so we can look into this further. Just select the envelope icon at the top right of your screen to get started.