Forum Discussion
OnStar module Stop working
Purchased a 2023 Chevy suburban and have only owned it for two years and the module for OnStar went out for an 80,000 dollar vehicle that’s only two years old this unacceptable. My dealership wants me to pay $200 an hour for them to verify. $900 to install when the park gets here which is on back order will OnStar or GM cover this unacceptable situation because it seems like to me I’m not the only one having this issue
3 Replies
This is never the sort of thing that we like to hear about your experience with the OnStar connected services in the 2023 Chevrolet Suburban that you love and depend on, @Dstroud. We recognize how frustrating it can be when unexpected concerns and repair costs arise with the Suburban that you depend on and invested in. With this in mind, our team can understand your present dissatisfaction. Our utmost priority remains with ensuring that our loyal Members receive the best vehicles and connected services possible. It would be our pleasure to learn more about the situation to make sure that all avenues for support are appropriately investigated. To best proceed with this support, please send us a private message with more details to OnStar_Support so we can look into this further. Just select the envelope icon at the top right of your screen to get started. We'll be keeping an eye out for your response and hope to hear from you again soon.
jack, are you a bot? Your stock reply to everyone seems like you are. What are you actually doing for people who have a brand new vehicle with an OnStar system that doesn't work. Because quite frankly I am very aggravated! Especially since I can get no help!
We appreciate you reaching out to us here for assistance, @CarCat59. You can rest assured that our team is made up of real people who share the common goal of assisting our dedicated Members to the best of our abilities whenever concerns should arise. OnStar recognizes how frustrating it can be when the services that you love and depend on aren't functioning correctly. This is not the impression that we strive to impart on those new to the OnStar family. It would be our pleasure to learn more about the situation to assess how we may best be able to assist. When you can, please send us a private message to OnStar_support for the best and continued support. We'll be keeping an eye out for your response.