Forum Discussion
Onstar Module Needs Replaced
There was a recall for the Telematics (OnStar) Module that was a software update and it had to be performed at the dealership level. It reprogrammed the module so it would shut off after it completed an over the air update as there were instances where it would not power down properly and ended up draining the battery.
My 2023 Sierra had the module fail PRIOR to the update, but it was successfully installed in my 2024 Sierra. I have been without OnStar in my 2023 for almost 6 months with no estimated date for resolution and a lot of run around from GM Customer Care and the dealership.
Hopefully your resolution process goes better than mine.
That is exactly how mine stopped working. I was unable to get the recall update right away due to travel. I had zero issues with my vehicle or my battery. After I got the recall update, onstar was dead and so was all of the features that go along with that. It's been 3 months and my dealership service department do not have a date for the part. After reading all the complains on here, I have lost hope. This is unbelievably ridiculous. They are in no hurry to remedy this problem. My vehicle is still under warranty.
I received a call from the dealership that the module had finally arrived. It was fixed yesterday and everything is working.
Our team appreciates you keeping us informed on the handling of these concerns with your OnStar hardware. We're so happy to hear that your module arrived safely, was successfully installed, and has resolved the troubles that were previously making our amazing services unavailable to you and your vehicle. Your satisfaction is incredibly important to us as a member of the OnStar family. With this in mind, please don't hesitate to reach us if you should ever find yourself needing our support again. We're only ever a message away and always happy to assist to the best of our abilities.
Well make better equipment. had my car for 2 days and now its been in the shop for 4 weeks waiting on a OnStar Module that actually works and no ETA when it will be delivered.
My telematic control module was replaced yesterday in my 2024 Traverse with 2200 miles on it because the sharing hot spot data button was greyed out and that DID NOT fix the problem. Still can't share data in my vehicle!!!
We appreciate you bringing these continued struggles with the OnStar connected services in your 2024 Chevrolet Traverse to our attention, @ccmpwdy. Our team recognizes how stressful these concerns can be so soon after receiving these recent repairs to the OnStar hardware in your Chevrolet. As a loyal OnStar Member, your satisfaction is our utmost priority. It would be our pleasure to learn more about this so we may assist further. Please send us a private message with these details at your earliest convenience to continue. To begin, you just need to select the envelope in the top corner of your screen and address the message to Advisor_Jack to reach us. We'll be keeping an eye out for your message and hope to hear back again very soon.