Forum Discussion
OnStar Module Failure
We understand your position, Drew. Thank you kindly for sharing this experience regarding your OnStar module. Please know, your certified GMC dealership is the best source for information related to your OnStar module. If you need an additional layer of assistance alongside them regarding parts, kindly email additional details to socialmedia@gm.com. We appreciate your ongoing patience in the meantime.
How does one actually get any useful help from OnStar? Oh that's right THEY DON'T! Took my vehicle in for service because I like thousands of others have a brand new Chevy Equinox EV that doesn't have a working OnStar Module. Infotainment screen also went back. Well, lo and behold, they fixed the infotainment screen, told me that GM was aware of ongoing problems and even put a memo out stating they are aware but have no resolution. Technician also told me that even though my OnStar DOES NOT WORK and OnStar themselves provided the error codes, that there was nothing wrong with it that the vehicle was operating as designed. Really? No charging status, no remote capabilities, No working OnStar button? ETC...That is how it is designed? Then why do I have a big ugly black box on my windshield? Get home from dealers - Try OnStar again to see if I can get any resolution. NO. NO I CAN'T!
Completely unacceptable customer service. It's horrible they've put you in this position Helen.
THIS IS A SAFETY RISK TO EVERY PERSON WHO SUBSCRIBES TO ONSTAR SERVICE! PLEASE DO NOT SUBSCRIBE TO ONSTAR UNTIL THEY RECALL THE MODULE!
This Onstar hardware figuratively teleports your vehicle back to 90's technology.
EVERYONE on this page is entitled to a full refund & we probably need some class action assistance.
This is not how business works.We strive to assist members to the best of our abilities toward a positive OnStar experience, @MyNinja. Your safety will always be something we hold paramount. Our team would like to learn more about your situation and explore opportunities for assistance. To start, send us a private message with your full name and contact information, VIN, current mileage, and preferred dealership name/location to OnStar_Support. Any other context you may wish to share is also appreciated, as this can aid in our investigation. To send a message, simply click the envelope icon at the top right of your screen. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.
Thanks for quick follow up.
Did that, check your email please.
I don't find this to be an authentic gesture though, you guys know this is a problem & a potentially dangerous safety issue for everyone using this service...the element of surprise & bewilderment, is bewildering.