Forum Discussion
OnStar Module Failure
We understand your position, Drew. Thank you kindly for sharing this experience regarding your OnStar module. Please know, your certified GMC dealership is the best source for information related to your OnStar module. If you need an additional layer of assistance alongside them regarding parts, kindly email additional details to socialmedia@gm.com. We appreciate your ongoing patience in the meantime.
Completely unacceptable customer service. It's horrible they've put you in this position Helen.
THIS IS A SAFETY RISK TO EVERY PERSON WHO SUBSCRIBES TO ONSTAR SERVICE! PLEASE DO NOT SUBSCRIBE TO ONSTAR UNTIL THEY RECALL THE MODULE!
This Onstar hardware figuratively teleports your vehicle back to 90's technology.
EVERYONE on this page is entitled to a full refund & we probably need some class action assistance.
This is not how business works.
We strive to assist members to the best of our abilities toward a positive OnStar experience, @MyNinja. Your safety will always be something we hold paramount. Our team would like to learn more about your situation and explore opportunities for assistance. To start, send us a private message with your full name and contact information, VIN, current mileage, and preferred dealership name/location to OnStar_Support. Any other context you may wish to share is also appreciated, as this can aid in our investigation. To send a message, simply click the envelope icon at the top right of your screen. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.
Thanks for quick follow up.
Did that, check your email please.
I don't find this to be an authentic gesture though, you guys know this is a problem & a potentially dangerous safety issue for everyone using this service...the element of surprise & bewilderment, is bewildering.Of course. We see your contact and just messaged you privately. Please refer there. Your owning case agent will remain in the best position to offer available assistance to you moving forward.