Forum Discussion
OnStar Module Failure - software recall?
Well, it appears I'm dealing with the same thing many many others are dealing with regarding the OnStar module. It's been almost a month since my module went out and the dealership told me that it'll be about 12 weeks minimum before I can get a replacement for my 2022 Chevy Silverado 1500. When I called OnStar about placing my account on hold, I was told that they can't place an account on hold. I can cancel and sign up again when the new module is installed. The only challenge is that the price for signing up again later may increase and I will not be qualified for the discount that I have from signing up when I purchased the truck new.
I cannot believe that GM or OnStar are having such an issue with replacing these defective modules!! It appears that there are thousands of people waiting for a replacement (according to the service department at the dealership). How can this even be acceptable business practice? They should have been manufacturing a bunch of these units in preparation for such a mass problem. Plus, we're these not tested before making it standard technology in several vehicles? Did they know that the units were prone to break down when they started installing them in so many vehicles? I think, given the number of complaints regarding the same malfunction, they should be working overtime to get them replaced and that the vehicle owners shouldn't be responsible for the cost of replacing them!!
Update: 03/28/2025
I received a call that the module replacement had been received. Having scheduled an appointment and the module replaced, I was charged $700 for this replacement!! I am really upset that this malfunction seems wide-spread and prevalent with many others that have complained about the same issue and yet they still have not taken responsibility regarding this issue! Additionally, the cost of replacing this unit is not cheap and almost not worth the effort to have it replaced except that I could not access my gps or certain other functions tied to this module.
While I do not have the time nor the funds to seek a class action lawsuit, I am almost sure given the number of customers that are dealing with the same problem that we would have a chance at recouping the cost of replacement.
I know one thing is for sure, the next time I buy a vehicle, if it has one of these modules, I will be looking for other options!!
At least you got yours! Mine has been on order since Jan. 28th, and still no news on when it will be arriving! My OnStar hasn't worked for almost 8 months, and I was paying almost $40/month for absolutely nothing. GM needs to make this right!
Took mine in last month- they refused to say it was the module even though I knew from here it was. Took it in again yesterday they finally admit it is the module and ordered one with no ETA. ( Had they not lied the first time, I would be at least one month ahead in this waiting period) Seeing on this forum that it takes months, I am not willing to continue to pay for a brand new vehicle that doesn't provide the options I am paying for. I will give them one month to replace my module and take it in yet again. The lies and the intentional deception from OnStar and GM are disgusting and they should be ashamed. This is a recall issue, OnStar should have these modules on hand and GM should be fixing them rapidly.