Forum Discussion
OnStar Module Failure - software recall?
Our team realizes the frustration you must be feeling. We would like the opportunity to look further into the concerns you are experiencing with your in-vehicle Hotspot and key fob. Please send us a private message to OnStar_Support with additional details as soon as you have the chance. Just select the envelope icon at the top right of your screen to get started.
My ‘23 ZR2 1500 just sat at the dealer for 3 days after a specifically timed appointment just for me to hear they fixed nothing and ordered a part that will take 2 weeks to arrive. Glad they’re going to fix it under warranty but how long will this new one last. Crappy experience so far.
We appreciate you sharing your experience and recognize the impact parts delays can have on our customers, and one of our top priorities is to get parts to dealerships as quickly as possible. Our team is happy to provide additional support by reaching out to your dealership for more insight on your part order.
To continue assisting, please send us a private message with your VIN, current mileage, contact information (name, email, phone), and the name of the dealership you’ve been working with. Simply select the envelope icon at the top right of your screen to get started. To learn more about GM’s Privacy Policy, please visit https://www.gm.com/privacy-statement.html. The information you provide may be monitored and recorded and is subject to the GM Privacy Statement.