Forum Discussion
OnStar Module Failure - software recall?
This is literally a bunch of BS. I've canceled OnStar and uninstalled the my Chevy app. I can still use Android auto for the map, thankfully,but that's it. I bought my Trailblazer as a commuter vehicle. We live an hour 15 minutes from where we work and from our son's school. But with traffic, we spend about 5 hours, per day, in the car. I wanted wifi and Hotspot so I could work on the drive home so I could leave work a little early every day to get a small jump on traffic. My son also used it to do his school work on his Chromebook so he could have it done by the time we got home so he has time to play. Now we have no access to any of that. And not just that, why the hell does the OnStar module also affect my key fob?! Hopefully I'm never being chased by a murderer, because if I am, I sure can't count on my key remote to actually open my car door. I can literally be standing right next to my car and it won't open. And if I want to lock it, I usually have to unlock it and then it will lock. Tonight I got in my car to move it, and it wouldn't turn on. It did a chime and when I looked at the dash it said "no remote detected". The key was on the passenger seat. The fact that Chevy put so much power into this freaking module is careless. I should be able to unlock and lock my car with no problem. I shouldn't have to open the door with the keyless entry button on the door. And when that stops working what? There's no actual key and keyhole to open it the old fashioned way so then what? Sign me up for the class action too. Respectfully, as a PO'd Chevy employee.
Our team realizes the frustration you must be feeling. We would like the opportunity to look further into the concerns you are experiencing with your in-vehicle Hotspot and key fob. Please send us a private message to OnStar_Support with additional details as soon as you have the chance. Just select the envelope icon at the top right of your screen to get started.
My ‘23 ZR2 1500 just sat at the dealer for 3 days after a specifically timed appointment just for me to hear they fixed nothing and ordered a part that will take 2 weeks to arrive. Glad they’re going to fix it under warranty but how long will this new one last. Crappy experience so far.
We appreciate you sharing your experience and recognize the impact parts delays can have on our customers, and one of our top priorities is to get parts to dealerships as quickly as possible. Our team is happy to provide additional support by reaching out to your dealership for more insight on your part order.
To continue assisting, please send us a private message with your VIN, current mileage, contact information (name, email, phone), and the name of the dealership you’ve been working with. Simply select the envelope icon at the top right of your screen to get started. To learn more about GM’s Privacy Policy, please visit https://www.gm.com/privacy-statement.html. The information you provide may be monitored and recorded and is subject to the GM Privacy Statement.
Hi Jessin619. Did you replace the battery in your key fob (key remote)? The battery in mine keeps dying.
I haven't replaced the battery but I did pull out the extra fob and it does the same thing. I know it seems like something so unimportant, but my family leaves between 330 and 400 am during the week. When I go outside carrying all of our backpacks, in the pitch black, and literally stand for 2 minutes trying to open my car, it's a big deal to me. Not to mention the several times we've all stood outside of the car, in pouring rain, while I try to get the doors open. The push lock on the doors no longer work as they should. I have to also stand and push it repeatedly until it opens the car. It's frustrating, we comment on it at least once a day. It's about that time right now in fact, because I'm going to start locking up for the night which means standing at my front door for about 5 minutes pushing the lock button on my fob until it locks. It's just ridiculous.
This experience sounds frustrating and unlike something we hope to hear from our members, @jessin619. What's a big deal to you is a big deal to us. Allow us to learn more about your concerns and explore any ways we may be of assistance to you. To start, send us a private message to OnStar_Support with any other details you can share, including your full name, email, VIN, mileage and your preferred dealership. Just select the envelope at the top right of your screen to do so. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement.