Forum Discussion
OnStar Module Broke
Wow! Is that a threat? You’re still a paying customer for their service and they do not have the right to refuse you assistance just because you are consulting with an attorney about a particular issue… Their empty threats won’t make a difference anyway because they can’t and won’t help. I tried to get assistance from them as well, in the infamous “PRIVATE” chats, and after sending them quotes, giving them the dealership info, and sending them all of the transcripts of conversations I had with We Are Listening GM Representatives, they finally told me they couldn’t help me because my warranty wouldn’t cover the repair and that I was out of warranty anyway. So don’t feel bad… The care team doesn’t care ANYWAY!
Sounds like a threat doesn't it? But as you said and as I told them in my reply, they have been of no assistance anyway. I was finally able to make an appointment for my car. But the dealership has terrible reviews and couldn't even answer my simple question if they had a courtesy shuttle. I'm actually afraid to drop it off. Everything about GM / OnStar just seems terrible.