Forum Discussion
OnStar Module Broke
My 2025 Yukon AT4 with 900 miles module failed. I had it for three weeks. No ETA and it’s been at the dealer for 6 weeks. I don’t know what to do.
This is the latest response I got from OnStar. What a joke they are!
We understand your frustration, Carla. Please know, that when an attorney is hired, our customer care teams will no longer be able to assist with your concern. We do see that you were referred to your dealer by your case advisor, and to reach back out to them if you had any questions or need further assistance. If you needed any further assistance, we recommend reconnecting with them by calling 1-888-4ONSTAR (1-888-466-7827) or push the blue OnStar button inside you vehicle. I told them. YOU HAVe BEEN NO HELP. I HAVE CALLED AND HELLO- THE BLUE ONSTAR BUTTON DOESN;T WORK!!!
Wow! Is that a threat? You’re still a paying customer for their service and they do not have the right to refuse you assistance just because you are consulting with an attorney about a particular issue… Their empty threats won’t make a difference anyway because they can’t and won’t help. I tried to get assistance from them as well, in the infamous “PRIVATE” chats, and after sending them quotes, giving them the dealership info, and sending them all of the transcripts of conversations I had with We Are Listening GM Representatives, they finally told me they couldn’t help me because my warranty wouldn’t cover the repair and that I was out of warranty anyway. So don’t feel bad… The care team doesn’t care ANYWAY!
Sounds like a threat doesn't it? But as you said and as I told them in my reply, they have been of no assistance anyway. I was finally able to make an appointment for my car. But the dealership has terrible reviews and couldn't even answer my simple question if they had a courtesy shuttle. I'm actually afraid to drop it off. Everything about GM / OnStar just seems terrible.