Forum Discussion
Onstar in my brand new 2025 Chevrolet Traverse LT is not working even though the light is green.
Same on me. Dealership upgraded software after an oil change an it hasn’t worked since. Onstar is no help. Dealer keeps saying module on back order can’t supply me with a loaner, or won’t. GM gave me a case number for what I don’t know this has been going on since March 18. They gave me my vehicle back on March 20 and told me it should work ok. Well stranded me in Galveston. Got a jump through AAA driving back to Houston it shut off on the freeway. Got it back to the dealer and it’s been there since. Less than 6K miles on it
Thank you for bringing your concerns to light here, @larrydefrank483. This experience sounds frustrating and we taken your comments seriously. Ultimately, we are glad to know that you have gotten in contact with our customer care teams for further assistance. With your mention of a case, we encourage you to monitor for contact and work closely alongside your owning advisor and the appropriate involved parties moving forward. Your patience and understanding are appreciated as the details of your situation are reviewed. We are always reachable with a private message at OnStar_Support. We are glad to look into things and support wherever we may be able to. You can select the envelope icon at the top right of your screen to send us a message with more details including your VIN, mileage, full name, email, phone and OnStar account number. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.