Forum Discussion
OnStar and no internet
I just purchase a 2022 Yukon Denali. The vehicle cannot connect to the internet or onstar. The onstar lights are not on an Google and Google assist cannot connect. Is there anyone having the same problem. Dealership claims nothing is wrong with the vehicle and onstar states the dealership should change the onstar modules.
2 Replies
Congratulations on your new Yukon! We're sorry to hear you're having trouble getting your OnStar services set up. To clarify, are you unable to connect with our live OnStar Advisors when pushing the blue button on your review mirror? If the LED light located next to your blue OnStar button is red or off (normally green or flashing green), that indicates a potential concern with your OnStar module or hardware. It's recommended that you bring this to the attention of your dealership for further assistance. If you have any questions or would like further assistance, please feel free to email us these details at socialmedia@gm.com with "ATTN: OnStar Community/Kcpalmer522192" in the subject line. Our team is happy to help.
What was the outcome?