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Kcpalmer522192's avatar
Kcpalmer522192
New Contributor
3 years ago

OnStar and no internet

I just purchase a 2022 Yukon Denali. The vehicle cannot connect to the internet or onstar. The onstar lights are not on an Google and Google assist cannot connect. Is there anyone having the same problem. Dealership claims nothing is wrong with the vehicle and onstar states the dealership should change the onstar modules. 

2 Replies

  • Advisor_Carol's avatar
    Advisor_Carol
    New Contributor II
    3 years ago

    Congratulations on your new Yukon! We're sorry to hear you're having trouble getting your OnStar services set up. To clarify, are you unable to connect with our live OnStar Advisors when pushing the blue button on your review mirror? If the LED light located next to your blue OnStar button is red or off (normally green or flashing green), that indicates a potential concern with your OnStar module or hardware. It's recommended that you bring this to the attention of your dealership for further assistance. If you have any questions or would like further assistance, please feel free to email us these details at socialmedia@gm.com with "ATTN: OnStar Community/Kcpalmer522192" in the subject line. Our team is happy to help.

  • JHawk316's avatar
    JHawk316
    New Contributor
    5 months ago

    I can also confirm that this was removed from OnStar today as well.  Interesting enough, the backup camera had a small glitch in the center of image during this time as well.  Its gone now.

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I just purchase a 2022 Yukon Denali. The vehicle cannot connect to the internet or onstar. The onstar lights are not on an Google and Google assist cannot connect. Is there anyone having the same problem. Dealership claims nothing is wrong with the vehicle and onstar states the dealership should change the onstar modules. 

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I just purchase a 2022 Yukon Denali. The vehicle cannot connect to the internet or onstar. The onstar lights are not on an Google and Google assist cannot connect. Is there anyone having the same problem. Dealership claims nothing is wrong with the vehicle and onstar states the dealership should change the onstar modules. 

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Congratulations on your new Yukon! We're sorry to hear you're having trouble getting your OnStar services set up. To clarify, are you unable to connect with our live OnStar Advisors when pushing the blue button on your review mirror? If the LED light located next to your blue OnStar button is red or off (normally green or flashing green), that indicates a potential concern with your OnStar module or hardware. It's recommended that you bring this to the attention of your dealership for further assistance. If you have any questions or would like further assistance, please feel free to email us these details at socialmedia@gm.com with \"ATTN: OnStar Community/Kcpalmer522192\" in the subject line. Our team is happy to help.

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What was the outcome?

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