Forum Discussion
On-Star Telmetric Module Failed
I bought my 2023 Chevy Tahoe brand new in 2022. On-star Module Failed a week ago. Dealership said my extended warranty did not cover it. Part is back-ordered with no ETA. They made me pay for the part before they'd even order it. From what I've read this is a widespread problem that chevy and on-star have known about. I very angry because the whole reason I bought this car was for the entertainment package that no longer works. From also what I've read it could be months before it comes in if it comes in at all. Something needs to be done.
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We do understand your position. Our team can assist further with open communication regarding parts. We work alongside our certified Chevrolet dealership regarding all technical and diagnostic concerns. If you would like to discuss your OnStar module order further, kindly send us a private message. Feel free to select the envelope icon at the top right of your screen at your earliest convenience. When creating a new message, please be sure to enter Advisor_Helen to get connected directly to me.