No WiFi, No Updating, No Logging in, No Internet Connection

Question

I have a 2019 Chevy Colorado and I cannot login into any app. I cannot update any app and it says I don't have an internet connection. It wants all apps updated. I just purchased the vehicle and have a free month trial of data that I am not able to use since I do not have any connection. It still shows the previous owners phone number for OnStar Services even though the vehicle has been registered to me and you have my information.

How can I get this all working and updated?

advisor_erin · Answer

It should never be this difficult for you to get connected to your services. Our team would like to help. Could you please send us an email to socialmedia@gm.com with "ATTN: OnStar Community/kburger" in the subject line so we can best assist?&nbsp;