Forum Discussion
myCadillac/OnStar + 2025 Optiq EV + GM Energy System
Our team recognizes how important it is that you have dependable access to the critical EV charging features and customization settings within the app for your new 2025 Cadillac OPTIQ, Steve. With this in mind, your current frustration over these difficulties registering your Cadillac and charging system within the app is understandable. We regret to learn that this recent experience with our support has not met the expectations which we strive to provide for our loyal Members. It's important to ensure that you're utilizing the same credentials for the app and your OnStar account. This ensures the seamless integration of these services with your OPTIQ's technological infrastructure. After taking a look into your case with our technical team, we can see that you were attempting to update your email to accomplish this. At this time, our team would recommend visiting: https://gm.com to log into your account to update your email preferences. If these troubles should persist, we kindly ask that you respond to us here to continue resolving this matter together. Our team will keep an eye out for your response.
Jack, The email is correct now as far as I can see (See screenshot below) . I have had numerous people at OnStar (After OnStar changed the email from the incorrect one to the correct one 4 weeks ago) ask me to confirm/re-confirm. Do you/OnStar see something different? If so then I cannot fix that with the tolls available to me. If you don't see that then please stop repeating the same ask over and over again and get to work on fixing the actual problem(s). My phone is a Google Pixel 6 Pro running Android 15. Please confirm or deny that your app has been tested/vetted to run on Android 15. If not, when will Android 15 be coming. If you have any additional ideas about how I can get my recent all in 80k investment to work as advertised I am all ears...
We appreciate you following up with us so promptly, and for sharing this attachment with your correct email, Steve. Our team can assure you that the My Cadillac app is equipped to function on all Android devices with Android OS 10 and above. After taking a further look into your account, we can see that your previous email address is still associated to your OnStar account at this time. Our team recommends logging into your OnStar account to update this information before attempting to register your 2025 OPTIQ and GM Home Energy System again. If these same troubles should persist, please don't hesitate to follow up with us here. We'll be watching for your message.