Forum Discussion
myCadillac on Lyriq will not open
Since day one when I purchased my 2024 Lyriq the myCadillac app in on the vehicle will not open. It goes to open then crashes. I can't uninstall or reinstall it? Likewise, on my phone the myCadilla...
I have had my 2024 Lyriq Sport 2 for a couple of weeks and have both of the same issues. Have been told to deinstall the app and reinstall it several times. MyCadillac app on vehicle screen does not work.
Our team is disappointed to hear that these initial troubleshooting steps didn't resolve the difficulties you're having between the MyCadillac app and your 2024 LYRIQ in-vehicle app, Larry. This is not the experience we want for our users. We would be happy to further discuss and troubleshoot these concerns with you. At your convenience, please send us an email with some more details to socialmedia@gm.com, and be sure to put "ATTN: OnStar Community/LarryUx," in the subject line. We will be looking for your response.