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New Contributor

6 months ago

Monthly report no longer reports energy efficiency stats.

The format of the monthly diagnostic report for my two Chevrolet Bolts changed this month and no longer include statistics on energy efficiency (MPGe, kWh/100 miles, miles driven, etc.). I use this information for a variety of purposes and collecting this information manually isn't practical for me because all four drivers in my household use these vehicles. I would like to see this information restored to the report.

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Hi there. As others have mentioned the vehicle diagnostic reports used to (as recently as August 2024 in Canada) included the odometer reading for my vehicles. In September 2024, the format of the diagnostic reports changed, and no longer include odometer readings. One would assume this data is available, but just not presented in the new format of the diagnostic report. Is obtaining this information (e.g., odometer readings for the September, October, November and December diagnostic reports) possible? I called in and the first person I spoke with said this would be possible if I upgraded to the premium plan (really?). She then handed me off to another advisor and that advisor said this wouldn't be possible at all. Any help is appreciated!

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rWe do appreciate your outreach. Our team does apologize for any potential miscommunications with our live Advisors. For awareness, the diagnostic report contains the following:

Oil Life
Tire Pressure
Vehicle Systems

The mileage is currently unavailable in OVD; however, it is scheduled to be added in the future. For now, Members can use their mobile app to check their mileage, or OnStar can do a real-time diagnostic (ODD) check. The Member should get a copy of the result via email after the ODD completion. Moving forward, we are here to assist with any additional questions or concerns you may be facing to the best of our abilities.

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rWe do appreciate your outreach. Our team does apologize for any potential miscommunications with our live Advisors. For awareness, the diagnostic report contains the following:

Oil Life
Tire Pressure
Vehicle Systems

The format of the monthly diagnostic report for my Chevrolet Equinox changed and no longer include mileage statistics. I used this to track business mileage for tax purposes and it is no longer available. Can you please return the Mileage counter back to the monthly OnStar Diagnostics Reports?

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Our team appreciates that you've brought this concern with your OnStar monthly diagnostic report for your Chevy Equinox to our attention for additional insight. For your awareness, the mileage is not currently available in our OVD emails, however it is scheduled to be added again very soon. In the meantime, you can locate your mileage information by navigating to the myChevrolet app, or by pressing your Blue OnStar button and requesting an On-Demand Diagnostic email be sent to the address on file. If there is anything else that our team can do for you at this time, please feel free to let us know. We're always happy to help.

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The format of the monthly diagnostic report for my Chevrolet Bolt changed in September and the new format no longer includes statistics on energy efficiency (MPGe, kWh/100 miles, miles driven, etc.), which were very helpful statistics that I track monthly. Why did Chevy stop including this information? Can we get it back in the diagnostic report?

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We do appreciate your sentiments and have further documented your feedback on energy efficiency moving forward. With this, if you have any ongoing concerns regarding your vehicle diagnostic information, or would prefer an On-Demand Diagnostic, please push your blue OnStar button within your vehicle. From there, an Advisor will be happy to assist you further. If you have any questions after talking with the Advisor, please let us know.

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We do appreciate you bringing this diagnostic report information to our attention. So we may take a further look into things on our end and assist, kindly email socialmedia@gm.com with ATTN: OnStar Community/RocketScientist in the subject headline. This will allow us to locate your account details and help in any way that we can.

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