Forum Discussion
Live traffic not working….
At my one year anniversary of Onstar I received a message that my 2024 Escalade’s Premium package needed to be renewed. I notified Onstar of the issue and they assured me that they would correct my account and that my Premium subscription was good for three years expiring in 10/27. The problem is that my Navigation has not shown “live traffic” or “alternate routes” since my renewal notification from Onstar.
Do I need an additional subscription from Onstar to maintain live traffic with my navigation or is my Premium subscription enough?
1 Reply
We understand the importance of being able to use all of your vehicle's features and we'd the opportunity to learn more, @JohnB1. Please send a private message to OnStar_Support with additional details about your inquiry, and be sure to include your full name along with your VIN or OnStar account number. You can get started by selecting the envelope icon at the top right of your screen. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement.