Forum Discussion

JohnB1's avatar
JohnB1
New Contributor
7 months ago

Live traffic not working….

At my one year anniversary of Onstar I received a message that my 2024 Escalade’s Premium package needed to be renewed.  I notified Onstar of the issue and they assured me that they would correct my ...
Advisor_Charly's avatar
Advisor_Charly
Moderator
7 months ago

We understand the importance of being able to use all of your vehicle's features and we'd the opportunity to learn more, @JohnB1. Please send a private message to OnStar_Support with additional details about your inquiry, and be sure to include your full name along with your VIN or OnStar account number. You can get started by selecting the envelope icon at the top right of your screen. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement.

 

  • JohnB1's avatar
    JohnB1
    New Contributor
    15 hours ago

    I still have never had a fix to this issue.  I was told by OnStar support that it was a problem with my terms and conditions renewal and that I would get an email.  I waited with my OnStar advisor while they tried to email me a  terms contract  but was then told that there was a problem with OnStar email.  I drive to NC monthly and this issues continues to cause frustration.  I also sent emails to support as suggested.  Here is my vehicle info for you to forward on my behalf:

    John Barry 2024 Cadillac Escalade 1gys4gkl5rr404069 serviced at MacMulkin Cadillac  mileage 29962