Forum Discussion

Air85's avatar
Air85
New Contributor
2 years ago

iPhone will not connect to Onstar WiFi hotspot designed by AT&T

For about 6 months now my iPhone 13 Pro has been unable to auto join to my WiFi hotspot in my 2021 GMC Sierra SLT!!!!  I’ve made 50 calls to Apple!  I’ve made 50 calls to ONSTAR/AT&T WiFi data conne...
MBMatt's avatar
MBMatt
New Contributor
2 years ago

I have the same problem.  About six weeks ago I leased a new 2024 Equinox with OnStar WiFi and I have an iPhone 14 using IOS version 17.3.1. Why won't my iPhone automatically connect to the car's WiFi? (I have to manually connect every time I get in the car.) Auto Join is on and I believe all the settings are correct. So what's the problem? OnStar says it's a known issue, so why not fix it. I'm paying every month for WiFi but not getting the service I deserve.  Here's the weird part - my wife has an iPhone 11 and it auto connects every time.  Also, my iPhone 14 had no problem connecting to my 2021 Equinox prior to getting this new Equinox.  I have also contacted OnStar and Apple multiple times, but no one has a fix.  VERY FRUSTRATING!!

  • Admin_Nicole's avatar
    Admin_Nicole
    Community Manager
    2 years ago

    Thanks for taking the time to share your experience as well. If you are still experiencing concerns with your iPhone 14 not automatically connecting, please let us know so we can take a further look. To connect, please email us at socialmedia@gm.com with ATTN: OnStar Community/MBMatt in the subject headline. Our team is happy to help.