Forum Discussion
Infotainment center and On Star not working
I have the similar issue. I leased a brand new 2025 Chevy equinox EV on 2/25/2025 from Harbor Chevrolet. OnStar has not been working from the day 1, salesperson told me that it would be a simple fix and delivered the vehicle home to me. I had to take it back to the dealer as advised from OnStar as they were not able to fix the issue for device functionality testing and for the dealer to work with OnStar TAC. I am being told from the dealer that they were not able to fix the issue and wants to deliver the vehicle back to me. I told them that this affect my safety, use, and value of the vehicle. They do not agree. This is so preposterous. I am so disappointed with Chevrolet.
We take your safety seriously, Audrey. Our social care team does depend on our dealers to provide all technical and diagnostic information regarding your vehicle If you need an additional layer of assistance alongside them, please email us at socialmedia@gm.com. We are able to keep communication open between you and your service center, and provide an additional layer of assistance. Please be sure to include ATTN: OnStar Community/audrey in the email subject line. This will allow us to explore all potential avenues of assistance.