Forum Discussion
HORRIBLE
I’ve had a loaner truck longer than my 2025 equinox at this point I think. They had gotten that part in and cannot get my car to go online now and need a specialist to look at it (that was 2 weeks ago). I’ve been without my car for a 4 weeks (30 days Wednesday) now. The dealership I got it at is amazing and their customer service is amazing, even though they are a Jeep, dodge, ect dealership. It’s very inconvenient and frustrating that I am making car payments for a car that is in the garage due to onstar failure.
We realize how discouraging repair delays can be, Amber. Though you did the right thing by bringing the concerns with your OnStar module to your dealership, our team is always here to provide an additional layer of support throughout this process with your Equinox. We can offer proactive updates and facilitate a smooth line of communication until everything has been resolved to your satisfaction. For assistance, just private message OnStar_Support with more details. Please select the envelope icon at the top right of your screen to reach us.
