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New Contributor

4 years ago

Failure to operate when required.

I have been an OnStar subscriber since 2009. Three new Chevrolets were covered. A few weeks ago I encountered an emergency situation and OnStar was unresponsive. A customer service rep was no help. So, the first time in 13 years that I needed OnStar it did not perform as advertised. Like most people in that situation my confidence in OnStar is shattered. I deactivated my OnStar service for all three vehicles.

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As safety is our main concern, we certainly regret to hear sentiments as such. For immediate assistance, please know you can push your blue OnStar button or dial 1-(888)-4ONSTAR. Our OnStar phone Advisors are equipped to assist in any way they can. If you would like to discuss your situation further, you are welcome reach us at socialmedia@gm.com. Please be sure to use subject line ‘ATTN: OnStar Community/Landshark’ so we can reference back to this post.

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