Connection issues after new plan activated

2021 Chevy Silverado with the highest plan (renamed One plan now). I have had the highest plan since initial purchase. The truck and OnStar have worked great since initial purchase. However I just went through a renewal cycle were stuff was shut off and then I paid the annual fee to have it turned back on. Below is the list of stuff that doesn't work and stuff that does. I have called a few times already and went through the normal troubleshooting. I even tried resetting everything to factory settings, but all that did make me revert back to the guest account as I can't log into my account anymore. They tell me that tier 2 or 3 will call to help, but we have not been able to connect. 

Items that don't work:

• Real-time traffic on maps doesn't work
• Can't log into my mychevy account from the the my chevy application
• Maps+ Says I need a connected plan
• The Apps application will not launch

Items that do work:

• Connecting a device to the trucks wifi, it will share the data
• Weather application works fine
• Remote commands sent to the truck work fine

Normal troubleshooting completed twice:

• Check account is setup properly - check
• Send signals to truck, restart infotainment - check - no improvement
• Ensure date/time is correct - check
• Send to next level support

Does anyone have any ideas?