Forum Discussion
Charge status not updating in my Cadillac app for Escalade IQ
Power Cycle Steps:
1. Enter the vehicle and turn ignition on (Vehicle should run for at least 60 seconds)
2. Shut off vehicle
3. Remove Key from ignition or Press start/stop button
4. Exit vehicle - Key FOB must also exit vehicle
5. Close Driver's door - All other doors, hatch, liftgate should also be closed
6. Lock vehicle doors using Key FOB
7. Critical Step: Wait ~2 minutes (or until OnStar LED goes out. This allows time for the OnStar unit and other electrical systems to turn off)
8. Re-Enter the vehicle and turn ignition on
9. Check app to see if it shows the correct information
Yup. Done this multiple times and no luck. I have only been able to make it update when I am sitting in the car with the car running (not in drive) and attempt to send a command to the vehicle. Sometimes it updates. Sometimes it doesn’t.
Thank you for sharing this information, @Dclarke977. As an additional troubleshooting step, please try reinstalling the app to ensure you have the latest version. If the issue continues, kindly send us a private message at OnStar_Support by clicking the envelope icon at the top right of the page.
Hi! Did you find a fix on this? I’ve been having this issue and my dealership doesn’t seem to know (or care) exactly what is going on. Mines been stuck for months.
We know how upsetting this concern with the myCadillac app must be, @Jrb053310. Our team would be glad to connect and look into this for you. As an initial troubleshooting step, we recommend uninstalling then reinstalling the app. If that does not resolve your concern, please send us a private message to OnStar_Support by selecting the envelope at the top right of the page.