Forum Discussion
Bad telematics module
Our telematics module went out on our Cadillac Optiq April 2nd after an OTA update.
We went through onstar for a diagnosis, were told they could not connect, and to make a dealer appointment. The dealer had no EV service appointments available until April 27th. The dealer confirmed it was a bad telematics module and placed an order.
We are stuck with no onstar, no gps, no garage opener, no wifi, no supercruise, no access to music libraries, no scheduled charging, no access through the app.
This is coming up on 2 months without common vehicle features and no ETA on a fix.
Very disappointing that new modules are not being directed toward current owners.
1 Reply
Thank you for reaching out on this experience with your OPTIQ, @rrd525. Our goal is to have you and all of our customers enjoying time when behind the wheel and we can recognize that it is not ideal to go without the features that you mentioned. We would like to learn more about your situation and explore any opportunities for assistance alongside your servicing dealership while they address repairs. You can select the envelope icon at the top right of your screen to send us a message at OnStar_Support with more information. Be sure to include your VIN, mileage, full name, email, phone and OnStar account number. Any other details you can share are also appreciated, as context can help us investigate. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.