Forum Discussion
Backordered Onstar Module
Something like this is never what we hope for, Billy, as we know how vehicle concerns and repair delays can affect your entire experience on the road. Rest assured, you are in great hands with your dealership and our team is always here to offer our support alongside them. Just private message OnStar_Support with more details if this is of any interest. Select the envelope icon at the top right of your screen to get started. We are ready to do everything we can to make this process smooth for you, before you're back behind the wheel of your Equinox EV in no time.
I followed the exact instructions provided by both GM and OnStar support, yet OnStar never responded or provided any meaningful resolution. This issue appears to have a straightforward remedy, and at this point, I am formally requesting that the required module be sent immediately so the vehicle can be repaired without further delay.
I also contacted GM directly regarding transportation assistance while this unresolved safety issue persists. I was informed that GM would only provide a loaner vehicle if my vehicle was deemed “not drivable.” I explained to the representative that the vehicle only becomes “not drivable” after a serious failure or accident occurs. I specifically asked whether GM’s position was that I must first be involved in an accident — and potentially suffer injury — before the company would take corrective action or provide safe transportation assistance. The representative paused, stated that was “not what he was saying,” but offered no further explanation or solution
To be clear, the failure of the vehicle’s screen system significantly impacts safe operation of the vehicle, including lawful and safe use of navigation and other critical functions. GM and OnStar have been made fully aware of this ongoing issue and the associated safety concerns, yet have failed to provide either a timely repair solution or reasonable temporary accommodations.
As a result, I am being placed in a position where I must divert attention to a handheld mobile device while driving, creating an unacceptable and foreseeable safety risk. Should an accident, injury, or fatality occur as a result of these unresolved issues after repeated notice has been provided, I will ensure that my lawyer has all communications and records documenting GM and OnStar’s awareness and lack of action are preserved accordingly to ensure we are compensated.
I expect immediate escalation of this matter and a prompt resolution.
We can see the challenges that come with your OnStar module concerns, Billy. As our team would like to assist to the best of our abilities alongside your dealership, we kindly ask that you provide more details in a private message. From there we can look into this further to help resolve it in a timely manner.
What kind of details do you need? And will I get a reply because I already sent a private message, but I will do it again if you tell me all the information you need.
We are happy to provide more clarification, Billy. Please send over your VIN or OnStar member number to our private messages and we will be happy to assist.