Forum Discussion
Backordered Onstar Module
I agree fully with you. Class action to be brought upon this issue. I have a 2023 Buick envision also with onstar mod out after update. 1st after update the car wouldn’t shut all the way off had I not noticed it would have killed battery. Had to disconnect battery and was ok for little while. Then onstar shut down completely. Way before warranty went out onstar would drop periodically and I had no idea what was going on. I thought maybe satellite issue but now I know it was not that. I even have Sirius XM station I pay for not able to connect due to the onstar problem. I can’t even press the blue button it’s completely dead. Deal says not safety issue. Says luxury, how is this not safety as onstar can not send help if an accident happens. It’s just wrong on every level. I’ve spoke with o star already and they just refer me to dealership. There is a customer service bulletin for 2024-2026 models not sure off hand which GM vehicles but mine is not. Why are all the others not included when we have the same problem. Total junk. I’d trade car in if every time you buy a vehicle the minute you leave with it you owe more than it’s worth. Sad sad sad how they have the small person trapped. All about money.
This isn't the experience we want for you. As a valued Member of OnStar and the Buick family, ensuring your satisfaction is our main priority. You did the right thing by bringing this module concern to your dealer's attention, as they are in the best position to repair your Envision and answer any technical questions you might have. If you would like an additional layer of support through this process, feel free to private message OnStar_Support with your full name, VIN, and current mileage. Just select the envelope icon at the top right of your screen to get started. We're here to help, however we can. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.
I have already contacted onstar and wasn’t able to help. Told me contact dealership
We recognize how this can be frustrating. When it comes to specific concerns that involve the hardware components of the OnStar module, our dealerships are in the best position to evaluate your vehicle firsthand and advise further repairs. You are in great hands with your certified service center, but our team is always a message away should you like any additional support.