Forum Discussion
Backordered Onstar Module
I have been waiting 10 weeks. Stopped working January 31, 2026, brought it in to the dealer February 16. Just called. All I am being told is that it is on backorder. I bought the car new in March 2025. Had around 4,000 miles on it at the time this happened. About ready to take a hit to my credit and stop paying for it.
Allow us to learn more about your situation, @Peg6897. Once connected, we can best investigate opportunities for assistance alongside your servicing dealership, while their certified technicians work to address your vehicle and resolve your concerns. To start, send us a private message at OnStar_Support by selecting the envelope at the top right of your screen. In your outreach, please include your full name, VIN, mileage, phone, email, OnStar account number. Any additional context you can share on where things stand currently with your vehicle and the last thing communicated from the dealer is also appreciated, as these details can aid in our investigation. We will keep an eye out for your message. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.
I called the dealer. Guess what? The part is in, but have not yet been contacted by the service department. I did call the service department and left a voicemail. The person I spoke with in parts was surprised service hasn't contacted me, especially since they cannot hold the part too long. Am going to keep calling. It has been since February 16.