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abocc178's avatar
abocc178
New Contributor
7 months ago

Alexa skill for My Chevrolet no longer available

I use a routine on my Alexa device to open my garage door and start my vehicle daily while getting ready to leave for work.  Within the last week, I noticed that I wasn't getting prompted for my PIN ...
mvmiceli1's avatar
mvmiceli1
New Contributor
6 months ago

I bought a GM vehicle yesterday and the dealer told me I can start my car with Alexa.  Apparently, GM not only failed to inform their customers, but their dealers are also in the dark.  And I do not believe the BS line that customers prefer to use the app to remote start.  Why don't you just tell the truth and admit that GM doesn't want to spend the money to support the alexa skill any longer? Customers be damned.  As a 41 year employee (retired) and customer of GM, I am not only disappointed with this, but am embarrassed at how little GM thinks of their customers.

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skill for My Chevrolet no longer available","id":"message:3294","revisionNum":1,"repliesCount":50,"author":{"__ref":"User:user:26000"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:OnStar_Support"},"conversation":{"__ref":"Conversation:conversation:3294"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:3294"},"body@stripHtml({\"truncateLength\":200})":" I use a routine on my Alexa device to open my garage door and start my vehicle daily while getting ready to leave for work.  Within the last week, I noticed that I wasn't getting prompted for my PIN ...","body@stringLength":"530","rawBody":"

I use a routine on my Alexa device to open my garage door and start my vehicle daily while getting ready to leave for work.  Within the last week, I noticed that I wasn't getting prompted for my PIN to start my vehicle, and getting a message from Alexa that it couldn't connect to My Chevrolet. This has happened before and I would just have to re-link my account in the Alexa app. When I tried to do that, it appears that the My Chevrolet skill is no longer available on Alexa. Has it changed to something else? 

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I use a routine on my Alexa device to open my garage door and start my vehicle daily while getting ready to leave for work.  Within the last week, I noticed that I wasn't getting prompted for my PIN to start my vehicle, and getting a message from Alexa that it couldn't connect to My Chevrolet. This has happened before and I would just have to re-link my account in the Alexa app. When I tried to do that, it appears that the My Chevrolet skill is no longer available on Alexa. Has it changed to something else? 

"},"Conversation:conversation:3294":{"__typename":"Conversation","id":"conversation:3294","solved":false,"topic":{"__ref":"ForumTopicMessage:message:3294"},"lastPostingActivityTime":"2025-03-19T14:14:38.461-07:00","lastPostTime":"2025-03-19T14:14:38.461-07:00","unreadReplyCount":50,"isSubscribed":false},"ModerationData:moderation_data:3294":{"__typename":"ModerationData","id":"moderation_data:3294","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:3294_1":{"__typename":"Revision","id":"revision:3294_1","lastEditTime":"2024-11-08T06:28:42.647-08:00"},"ForumReplyMessage:message:3421":{"__typename":"ForumReplyMessage","id":"message:3421","conversation":{"__ref":"Conversation:conversation:3294"},"author":{"__ref":"User:user:26496"},"revisionNum":1,"uid":3421,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:OnStar_Support"},"subject":"Re: Alexa skill for My Chevrolet no longer available","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:3421"},"parent":{"__ref":"ForumTopicMessage:message:3294"},"body":"

I bought a GM vehicle yesterday and the dealer told me I can start my car with Alexa.  Apparently, GM not only failed to inform their customers, but their dealers are also in the dark.  And I do not believe the BS line that customers prefer to use the app to remote start.  Why don't you just tell the truth and admit that GM doesn't want to spend the money to support the alexa skill any longer? Customers be damned.  As a 41 year employee (retired) and customer of GM, I am not only disappointed with this, but am embarrassed at how little GM thinks of their customers.

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I bought a GM vehicle yesterday and the dealer told me I can start my car with Alexa.  Apparently, GM not only failed to inform their customers, but their dealers are also in the dark.  And I do not believe the BS line that customers prefer to use the app to remote start.  Why don't you just tell the truth and admit that GM doesn't want to spend the money to support the alexa skill any longer? Customers be damned.  As a 41 year employee (retired) and customer of GM, I am not only disappointed with this, but am embarrassed at how little GM thinks of their customers.

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.page-footer-site-nav {\n display: flex;\n flex-direction: column;\n gap: 40px;\n padding: 25px;\n\n @media (min-width: 768px) {\n padding: 25px 36px;\n }\n @media (max-width: 768px) {\n padding: 25px 10px;\n }\n\n ul.gm-footer-menu {\n list-style-type: none;\n padding: 0;\n margin: 0;\n text-align: center;\n\n li {\n display: inline-block;\n\n .gm-footer-menu-link {\n padding: 15px 8px;\n font-size: var(--lia-bs-font-size-base);\n display: inline-block;\n text-align: center;\n letter-spacing: 1px;\n color: #fff;\n text-decoration: none;\n\n &:hover {\n text-decoration: underline;\n }\n }\n }\n }\n }\n\n .page-footer-buttons {\n .gm-footer-buttons {\n display: flex;\n flex-wrap: wrap;\n padding-left: min(2rem, 7.5rem);\n padding-right: min(2rem, 7.5rem);\n justify-content: center;\n gap: 20px;\n list-style-type: none;\n\n .support-button {\n font-size: var(--lia-bs-font-size-base);\n font-weight: normal;\n line-height: normal;\n min-width: 0 !important;\n padding: 17px 30px;\n text-transform: none;\n white-space: normal;\n border-radius: 999px;\n display: inline-block;\n border: 1px solid #ffffff;\n color: #ffffff;\n background-color: var(--lia-bs-primary);\n text-align: center;\n width: min(100%, 290px);\n &:hover {\n background-color: var(--lia-bs-body-color);\n border-color: #afaeb0;\n }\n }\n }\n }\n\n .gm-connect-service-header {\n display: flex;\n flex-direction: column;\n\n .service-text {\n font-size: 14px;\n font-weight: normal;\n line-height: normal;\n color: #fff;\n text-align: center;\n margin: 0 auto;\n text-transform: uppercase;\n &:focus-visible {\n outline: 5px auto -webkit-focus-ring-color;\n outline-offset: 3px;\n }\n }\n }\n\n .gm-connected-service-list {\n width: calc(100%);\n display: flex;\n justify-content: center;\n margin: 0 auto;\n gap: 20px;\n padding: 20px 10px;\n flex-wrap: wrap;\n align-items: center;\n\n .gm-connected-service {\n width: 100%;\n height: auto;\n max-width: 130px;\n\n @media (max-width: 768px) {\n max-width: 160px;\n }\n @media (max-width: 580px) {\n max-width: 120px;\n }\n\n @media (min-width: 2000px) {\n max-width: 220px;\n }\n\n overflow: hidden;\n\n img {\n width: 100%;\n height: auto;\n }\n }\n }\n\n .gm-offerings-service-list {\n display: flex;\n flex-wrap: wrap;\n justify-content: center;\n align-items: center;\n padding: 20px 10px 32px;\n gap: 40px;\n width: calc(100%);\n margin: 0 auto;\n\n .gm-offerings-service {\n max-height: 48px;\n width: auto;\n overflow: hidden;\n\n img {\n width: 100%;\n height: 100%;\n }\n }\n }\n\n .gm-guardian-service-list {\n display: flex;\n justify-content: center;\n gap: 60px;\n\n @media (max-width: 768px) {\n gap: 20px;\n }\n\n width: calc(100%);\n margin: 0 auto;\n align-items: stretch;\n padding: 20px 10px;\n\n .gm-guardian-service {\n height: auto;\n width: 162px;\n\n @media (min-width: 2000px) {\n width: 220px;\n }\n\n overflow: hidden;\n\n img {\n width: 100%;\n height: 100%;\n }\n }\n }\n\n .footer-divider {\n border: none;\n border-top: 1px solid #ffffff;\n width: 100%;\n border-bottom: 0;\n margin: 12px auto;\n }\n\n .gm-footer-social-media-list {\n list-style-type: none;\n display: flex;\n padding: 20px 10px;\n flex-wrap: wrap;\n margin: 0;\n align-items: center;\n justify-content: center;\n gap: 1rem;\n\n @media (min-width: 768px) {\n gap: 3.5rem;\n }\n\n & .gm-social-media-link {\n width: 40px;\n height: 40px;\n\n @media (min-width: 768px) {\n width: 34px;\n height: 34px;\n }\n\n @media (min-width: 2000px) {\n width: 50px;\n height: 50px;\n }\n\n background: #ffffff;\n position: relative;\n display: flex;\n border-radius: 50%;\n padding: 3px;\n justify-content: center;\n align-items: center;\n\n & img,\n svg {\n width: 100%;\n height: 100%;\n }\n }\n }\n\n .gm-footer-siteinfo {\n display: flex;\n flex-direction: column;\n justify-content: center;\n align-items: center;\n padding: 20px 10px;\n gap: 32px;\n\n & .gm-footer-siteinfo-list {\n list-style-type: none;\n margin: 0;\n padding: 0;\n display: flex;\n gap: 20px;\n\n @media (max-width: 768px) {\n gap: 10px;\n }\n\n flex-wrap: wrap;\n position: relative;\n text-align: center;\n justify-content: center;\n align-items: center;\n\n & .gm-footer-siteinfo-link {\n font-size: 18px;\n\n @media (max-width: 768px) {\n font-size: 16px;\n }\n\n font-weight: 700;\n line-height: normal;\n color: #fff;\n text-decoration: underline;\n\n &:hover {\n color: #afaeb0;\n }\n }\n li {\n &::before {\n content: '|';\n left: -10px;\n color: #fff;\n width: 0;\n height: 16px;\n position: relative;\n font-weight: 100;\n }\n }\n\n li:first-child::before {\n display: none;\n }\n }\n }\n\n .gm-ccpa-container {\n width: 100%;\n\n @media screen and (min-width: 1200px) {\n width: calc(100% - 60%);\n }\n\n margin: 0 auto;\n\n a {\n display: flex;\n align-items: center;\n justify-content: center;\n\n @media (max-width: 768px) {\n justify-content: start;\n }\n\n @media screen and (min-width: 1200px) {\n justify-content: start;\n }\n\n gap: 6px;\n color: #ffffff;\n text-transform: uppercase;\n font-size: 14px;\n font-weight: 300;\n border: 1px solid #ffffff;\n padding: 7px 30px;\n text-decoration: none;\n\n & img {\n width: 48px;\n }\n }\n }\n\n .gm-footer-menu-nav-btn {\n display: flex;\n flex-direction: column;\n & .gm-page-footer-navigation-btn {\n display: flex;\n flex-direction: column;\n gap: 24px;\n }\n }\n}\n@media (max-width: 768px) {\n .gm-footer-siteinfo-list li:before {\n left: -5px !important;\n }\n}\n","texts":{},"defaults":{"config":{"applicablePages":[],"description":"Community Footer","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"components":[{"id":"custom.widget.Footer","form":null,"config":null,"props":[],"__typename":"Component"}],"grouping":"CUSTOM","__typename":"ComponentTemplate"},"properties":{"config":{"applicablePages":[],"description":"Community 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.custom_widget_Footer_login-link_q38hn_33 {\n color: var(--lia-bs-primary);\n font-size: 0.875rem;\n text-decoration: none;\n\n &:hover {\n text-decoration: underline;\n }\n }\n }\n}\n.custom_widget_Footer_footer-section_q38hn_45 {\n width: 100%;\n max-width: 100%;\n margin: 0 auto;\n position: relative;\n a:focus {\n outline: 5px auto -webkit-focus-ring-color;\n outline-offset: -2px;\n }\n\n .custom_widget_Footer_page-footer-site-nav_q38hn_55 {\n display: flex;\n flex-direction: column;\n gap: 2.5rem;\n padding: 1.5625rem;\n\n @media (min-width: 768px) {\n padding: 1.5625rem 2.25rem;\n }\n @media (max-width: 768px) {\n padding: 1.5625rem 0.625rem;\n }\n\n ul.custom_widget_Footer_gm-footer-menu_q38hn_68 {\n list-style-type: none;\n padding: 0;\n margin: 0;\n text-align: center;\n\n li {\n display: inline-block;\n\n .custom_widget_Footer_gm-footer-menu-link_q38hn_77 {\n padding: 0.9375rem 0.5rem;\n font-size: var(--lia-bs-font-size-base);\n display: inline-block;\n text-align: center;\n letter-spacing: 0.0625rem;\n color: #fff;\n text-decoration: none;\n\n &:hover {\n text-decoration: underline;\n }\n }\n }\n }\n }\n\n .custom_widget_Footer_page-footer-buttons_q38hn_94 {\n .custom_widget_Footer_gm-footer-buttons_q38hn_95 {\n display: flex;\n flex-wrap: wrap;\n padding-left: min(2rem, 7.5rem);\n padding-right: min(2rem, 7.5rem);\n justify-content: center;\n gap: 1.25rem;\n list-style-type: none;\n\n .custom_widget_Footer_support-button_q38hn_104 {\n font-size: var(--lia-bs-font-size-base);\n font-weight: normal;\n line-height: normal;\n min-width: 0 !important;\n padding: 1.0625rem 1.875rem;\n text-transform: none;\n white-space: normal;\n border-radius: 62.4375rem;\n display: inline-block;\n border: 1px solid #ffffff;\n color: #ffffff;\n background-color: var(--lia-bs-primary);\n text-align: center;\n width: min(100%, 18.125rem);\n &:hover {\n background-color: var(--lia-bs-body-color);\n border-color: #afaeb0;\n }\n }\n }\n }\n\n .custom_widget_Footer_gm-connect-service-header_q38hn_127 {\n display: flex;\n flex-direction: column;\n\n .custom_widget_Footer_service-text_q38hn_131 {\n font-size: 0.875rem;\n font-weight: normal;\n line-height: normal;\n color: #fff;\n text-align: center;\n margin: 0 auto;\n text-transform: uppercase;\n &:focus-visible {\n outline: 5px auto -webkit-focus-ring-color;\n outline-offset: 3px;\n }\n }\n }\n\n .custom_widget_Footer_gm-connected-service-list_q38hn_146 {\n width: calc(100%);\n display: flex;\n justify-content: center;\n margin: 0 auto;\n gap: 1.25rem;\n padding: 1.25rem 0.625rem;\n flex-wrap: wrap;\n align-items: center;\n\n .custom_widget_Footer_gm-connected-service_q38hn_146 {\n width: 100%;\n height: auto;\n max-width: 8.125rem;\n\n @media (max-width: 768px) {\n max-width: 10rem;\n }\n @media (max-width: 580px) {\n max-width: 7.5rem;\n }\n\n @media (min-width: 2000px) {\n max-width: 13.75rem;\n }\n\n overflow: hidden;\n\n img {\n width: 100%;\n height: auto;\n }\n }\n }\n\n .custom_widget_Footer_gm-offerings-service-list_q38hn_181 {\n display: flex;\n flex-wrap: wrap;\n justify-content: center;\n align-items: center;\n padding: 1.25rem 0.625rem 2rem;\n gap: 2.5rem;\n width: calc(100%);\n margin: 0 auto;\n\n .custom_widget_Footer_gm-offerings-service_q38hn_181 {\n max-height: 3rem;\n width: auto;\n overflow: hidden;\n\n img {\n width: 100%;\n height: 100%;\n }\n }\n }\n\n .custom_widget_Footer_gm-guardian-service-list_q38hn_203 {\n display: flex;\n justify-content: center;\n gap: 3.75rem;\n\n @media (max-width: 768px) {\n gap: 1.25rem;\n }\n\n width: calc(100%);\n margin: 0 auto;\n align-items: stretch;\n padding: 1.25rem 0.625rem;\n\n .custom_widget_Footer_gm-guardian-service_q38hn_203 {\n height: auto;\n width: 10.125rem;\n\n @media (min-width: 2000px) {\n width: 13.75rem;\n }\n\n overflow: hidden;\n\n img {\n width: 100%;\n height: 100%;\n }\n }\n }\n\n .custom_widget_Footer_footer-divider_q38hn_234 {\n border: none;\n border-top: 1px solid 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