Forum Discussion
Alexa is gone from infotainment system and google store.
We are also to be counted as disapproving of the removal of the Alexa app. We purchased our 2026 Yukon because it had Alexa. The last update took that away. Our cash purchase of this vehicle was wrought with many dealer problems and no resolution from GM customer support. We decided to buy American and left 25 years of Land Rover loyalty because this vehicle finally met all of our needs. The dealer / customer support was horrific and now this. We will never buy American again.
When gm offers me a vehicle update it should be an update not a scale back. I use my alexa ebook features every commute. I complete a standard vehicle update and without warning key features are not available the next morning without giving me a say so. GM hiding behind a small disclaimer hidden in the alexa install directions. This is disgraceful customer service.
Comments like yours are heard and taken seriously, @1jay1911. Our goal is to continue optimizing the OnStar experience for our customers using a seamless vehicle app integration solution. Any customers eligible vehicles have access to Google Built-In Services, which can perform all the functions Alexa Built-in could, plus more. To learn more about Google Built-In and explore a plethora of FAQs, please visit: https://www.onstar.com/support/faq/google-built-in. Our team is always a private message away at OnStar_Support if we can do anything further to assist you.