Forum Discussion

Sirunify's avatar
Sirunify
New Contributor II
4 months ago

2025 Yukon Onstar Module

Barely hit 2,500 miles and the onstar module has already failed. anyone that has had it fixed what was the turnaround? And was it a quick fix?
Sirunify's avatar
Sirunify
New Contributor II
3 months ago

Update 03/02/2025

Still nothing. I’ve emailed GM and got nothing but  a generic response. I’ve called but goes to voicemail with no call returned.

Advisor_Helen's avatar
Advisor_Helen
Moderator
3 months ago

Our team is still here to help. We do regret to hear of any miscommunications. Our social care team can be best reached via email at socialmedia@gm.com. Be sure to include ATTN: OnStar Community/Sirunify in the subject headline. This will allow us to further locate your Community post and provide any available assistance we can regarding your OnStar hardware. We will keep an eye out for your reply in the meantime. 

  • Sirunify's avatar
    Sirunify
    New Contributor II
    3 months ago

    I have sent emails and have gotten nothing but an automated response. 

    • Advisor_Helen's avatar
      Advisor_Helen
      Moderator
      3 months ago

      Our team works closely with our certified service centers regarding any part delays. Please know, we are in the best position to work alongside them via email. This will allow us to keep communication open and provide any available updates. If this is of interest, we do recommend continuing to work alongside our care team moving forward. Your understanding and patience are appreciated.